Deitmers. Consequently the spread beyond the borders of Germany resulted therefore in 2011. Linguistically and the requests from Austria was for this step to the next; today several hospitals and geriatric centres employ apenio in Vienna. To better serve the user in the Alpine Republic, founded a branch in the capital of 2012. End of 2011 was found in the Switzerland with the Privatklinik Wyss, a psychiatric facility with 90 beds, also the first customer for the atacama. The employees have about a great theoretical and practical care expertise, benefit from the employees through the stored content steadily”, called Markus Ruegsegger, head of Department care at the private clinic, an important decision criterion. The implementation of software from Germany in the Switzerland with all the appropriate linguistic and cultural differences was challenging.

We have mastered but that in close cooperation with atacama.” Together with the distribution partner of CarePoint, atacama edited also the Dutch market. First House, the Isala Klinieken in Zwolle there digitize all nursing processes with apenio. Again staff were faced with country-specific requirements to implement it was as Dr. Deitmers explained: we had to standardize care processes not only in the home, but apenio also include the processes of integrated care in the Netherlands. The system is fully localized, the user interface as well as the complete care-technical content available in Dutch language. Atacama is currently on its way to the giant China, after China. According to official figures, 11.4 percent of Chinese were older than 80 years end of 2009 total. Most of them are not able to live independently.

More and more the traditional treatment in the encounters Families at their borders. The Government wants to support market entry and improve their supply therefore private nursing homes”, Dr. Deitmers looks are a huge market, which is atacama already presented on the exhibition China International Senior Services Expo in Shanghai. Atacama Software GmbH for transparency in health care which atacama Software GmbH was founded in 1998 in Bremen and promotes transparency and efficiency in health care in statutory health insurance (GKV) as well as for service providers with innovative standard software solutions. More than 60 health insurers use the atacama Web-based case management. The software in client systems operate GKV suite, GKV – data centers as a partner. Knowledge-based software solutions are successfully used for care planning and documentation of apenio and apenio LZ in numerous hospitals and long-term care facilities. To find more information about atacama, on the Internet at and. atacama and apenio are registered Trademarks of the atacama. Software GmbH. All rights reserved. How to contact with atacama Software GmbH Anne-Conway-Strasse 10 28,59 Bremen Tel.: 0421/223 01-0 E-Mail: press contact ralf buchholz healthcare communications Ralf Buchholz Kieler Strasse 212 22525 Hamburg Tel.: 040 / 20 97 68 05 E-Mail:

Sonal software, Sabio and Voxtron concentrate expertise Hanau, September 16, 2010 Sabio, Voxtron and sonal software at their joint stand on the be.connected take three key challenges in customer service. in Frankfurt at: multi channel communication, knowledge management and the complete view of the customer. To illustrate interested visitors, how various technologies and processes in customer service are combined with each other and support each other, have become the three companies for a joint stand (2 bc) decided at the trade fair for customer communications from 23rd to 24th September 2010 in the Forum of the Frankfurt fair. Such requests will arrive, managed efficiently and promptly processed by the right people through various channels in a service center can as an expert for the area shows Voxtron, unified communications and multi channel communication. It is irrelevant whether a customer, for example, via fax, email, phone, chat, or SMS with the Service Center in conjunction occurs. As the expertise individual employees will be structured pictured and made clearly available to all employees, this task takes to Sabio with its comprehensive systems for knowledge management. That existing knowledge is readily available and that additional information is quickly prepared and stored as new knowledge in the corresponding systems is important. To support the customer according to his individual situation, the service staff need the entire customer perspective, so a complete overview of the history of contact and all interaction points.

Also, employees in the customer service on the latest events in sales, marketing and service must be informed where it is relevant to the customer. Include also support treaties and similar agreements. For these tasks, sonal software provides the CRM and contact center solution AG-VIP SQL before. The software also includes an integrated ticketing system with workflow and supports the control of service and sales processes. In practice, transmitted via a communication solution inbound event – mail, fax, Web chat, SMS, etc.

– at the place of work and passed to the CRM software. When an incoming call to the customer via the telephone number can be identified.”explains Ralf Muhlenhover, Director of Voxtron GmbH, the beginning of a business operation. “Now the user looking for the solution to the problem in the knowledge management system. Precise knowledge allows the staff to process the call. Can the Web-based solution directly into the surface of the CRM software integrated are. “, explains Sabio’s Managing Director of Alexander Holtappels. Markus Grutzeck adds: “button the user applies the content of problem solving from the knowledge management system in an email, fax or similar, directly produced from the CRM system. This is tracked in CRM software completely, how much work time on a single operation was used. The ticket can be a Question on the phone directly to the second level support will pass or pass in excess of certain defined periods to other service levels.”